Navigation: Global Settings → Integrations → QuickPay Logs
Use this table to resolve common QuickPay messages and issues. To review connection, sync and send activity, go to Global Settings → Integrations → QuickPay Logs.
Message or issue | What to do |
A valid Client ID is required to load data from QuickPay | Check that the Client ID is correct. |
We are unable to connect to QuickPay | WorkEasy couldn't reach QuickPay. Check the Client ID and try again. |
Integration Name already exists | Use a different connection name. Names of disconnected connections are also taken. |
Account already set up | This Client ID is already connected. Use the existing connection in Connected Accounts. |
Missing Deparment and it is required | Select the Department group in Data Mapping. |
Invalid TimeCodes Map | Review the Earn Code Mapping. Every linked code needs a WorkEasy time code or payable. |
Employees are missing after a sync | Check whether the employees are salaried and Use Salary is off, or inactive and Sync Only Active Employees is on. |
The employee sync fails | Check that WorkEasy has a pay schedule for every pay frequency used in QuickPay (Weekly, Bi-weekly, Semi-monthly, Monthly), and then click Synchronize. |
The Account ID isn't accepted when sending | Enter the Client ID of a connected QuickPay company. |
QuickPay rejects the upload | Review the reason shown, fix the data or the code mapping, and send again. To fix a batch that's already finalized in QuickPay, contact QuickPay customer support. |