A kiosk can be reset and moved to another tablet when a device is replaced, reassigned, or decommissioned. Resetting a kiosk disconnects it from the current device and returns it to a Pending activation state.
Resetting a kiosk immediately stops clocking on the currently connected tablet.
Before you begin
You have administrator access to WorkEasy.
You know which kiosk is currently active.
You have access to the tablet that will be activated next.
When to reset a kiosk
The tablet is replaced or upgraded.
The kiosk is moved to a different physical location.
The kiosk was activated on the wrong device.
Reset a kiosk
Log in to WorkEasy.
Navigate to Time and Attendance > Kiosks.
Select the kiosk with a status of Active.
Open the ellipsis menu.
Select Reset.
After the reset:
The kiosk disconnects from the current tablet.
The kiosk status changes to Pending activation.
The activation code remains unchanged.
Activate the kiosk on a new tablet
Open the WorkEasy Kiosk App on the new tablet.
Enter the Company Code.
Enter the existing Activation Code.
Select Activate.
The kiosk status updates to Active and is linked to the new device.
Troubleshooting
Reset option not available
The kiosk must have a status of Active to be reset.
Activation code fails after reset
Confirm the kiosk status is Pending activation.
Confirm the Company Code is correct.
Confirm the correct Activation Code is used.
Related articles
Activate a Kiosk on a Tablet
Create a Kiosk in WorkEasy
Tablet Setup Best Practices for the Kiosk App
Configure Kiosk Settings