Kiosk error messages and blocked actions occur when reporting rules, permissions, or validations prevent a punch from being recorded.
You are not allowed to use this kiosk
Why this happens
You are assigned to a different kiosk location.
This kiosk is restricted to another group or department.
Kiosk permissions are not configured for you.
What to do
Use another kiosk at your work location.
Contact your manager to confirm kiosk access.
Kiosk Clock In/Out is not enabled
Why this happens
Kiosk Clock In/Out is not enabled in your Reporting Hours rule.
You are required to use another punch method.
What to do
Confirm the required punch method with your manager.
Do not attempt additional punches until access is confirmed.
Clock In or Clock Out button is missing
Why this happens
You are already clocked in or clocked out.
Smart Clocking enforces the correct action.
Reporting rules restrict available actions.
What to do
Select an available action shown on the screen.
Contact your manager if an expected action is not shown.
Start Break or End Break is not available
Why this happens
Break rules are not configured for your role.
You are not eligible for a break at this time.
A minimum break duration is enforced.
What to do
If End Break is blocked, wait until the minimum break time completes.
Contact your manager if break actions are expected to be available.
End Break button is disabled
Why this happens
A minimum break duration is enforced.
What to do
Wait until the countdown timer completes.
The End Break button becomes available automatically.
Job selection required
Why this happens
Job costing is enabled.
Job selection is required for your role.
You are clocking in or transferring jobs.
What to do
Select the required job and task if applicable.
Ask your manager which job to select if needed.
Transfer button is not visible
Why this happens
Job costing is not enabled.
Job selection is required at clock in only.
Transfers are blocked during a shift.
What to do
Continue working on the current job.
Contact your manager if a job change is required.
Comment required
Why this happens
Comments are required by company configuration.
The requirement can apply to clock in, clock out, breaks, or transfers.
What to do
Enter a brief, relevant comment.
Select the action again to continue.
Duplicate punch detected
Why this happens
A punch was attempted too quickly.
A validation window is enforced.
What to do
Wait a few seconds.
Retry the action if needed.
Location not allowed
Why this happens
Geolocation or geofencing is enforced.
The kiosk is outside the allowed area.
Location services are unavailable.
What to do
Confirm you are at the correct work location.
Contact your manager if the issue continues.
Screen looks different after a successful punch
Why this happens
Smart Clocking adjusts available actions.
Your punch status changed.
Different rules apply at different times.
What to do
Select an available action shown on the screen.
Contact your manager if the available actions are not expected.
When to contact your manager
You cannot clock in or out when expected.
You do not see actions you believe should be available.
You see repeated error messages.
You are unsure how to proceed.
Related articles
Employee Clock In and Clock Out Using the Kiosk
Start and End a Break Using the Kiosk
Switch Jobs Using the Kiosk
How Report Hours Work (Kiosk Access Rules)