Frequently asked questions involving Time Clock Devices
Is the time clock device displaying "Configuring your device..."?
When this occurs, the device needs to be added to the software. Follow the steps shown here. If the issue persists after adding the device, please contact our support team at (888)-783-1493.
Employees are punching in, but no punches are appearing on the software.
In this case, the time clock device may not be receiving internet or may not be connecting to the cloud servers. For more information on this, see here.
The Face Clock device inputs multiple punches for employees on the software.
Face Clock devices by default always attempt to find faces when motion is detected. By enabling Face Liveness Detection, the device only attempts to clock in/out when either a blink or smile is seen. For instructions on setup, see here.
I would like my employees to use fingerprints to clock in/out. How can I register their prints?
In order to enroll fingerprints, be sure the device contains a fingerprint scanner. For instructions on how to register fingerprints using the time clock device, see How to Enroll Fingerprints with a Time Clock Device.
The time displayed on the Time Clock is incorrect due to an outage or daylight savings.
Time Clocks by default auto sync to time changes and will adjust. In cases where it does not, follow these simple steps below:
1. From the Workeasy Software, select Time Clocks
2. Select the 
icon to perform a force sync
* The correct time should now be displayed. For further assistance please call 888-783-1493
How to check a Time Clock Serial # and App version
1. Tap 
to open the menu
2. Select an authentication method to verify that you are an administrator on the device
3. Select About Device from the menu options
4. The Serial Number and App Version are displayed in the About Device menu
