Time Clock Offline (Troubleshooting Guide)

How to connect a time clock device to the internet via Wi-Fi or Ethernet cable

 

In the top right of the home screen, there are 2 connection indicators. 

        Internet - Shows the internet connection status (Wi-Fi or Ethernet) 

        Cloud -  Shows the connection status to the EasyWorkforce software

 

Which set of indicators are displayed on your time clock device? 

Select one: 

     

                           

              Part 1                                        Part 2                                    Connected

 

 

Part 1 - Connecting to the Internet

                                                                                            

 

Select a connection method:

                                                                                                                                                

 

 

                                                            

   How to connect to Wi-Fi:                                          

 

1. Tap    to open the menu

 

 

2. Select an authentication method to verify that you are an administrator on the device.

 

 

3. Select Connections from the menu options 

 

 

4. Select Wi-Fi

 

 

5. Select your primary Wi-Fi network from the list, enter the password, and tap connect

* This device is not compatible with 5 GHz Wi-Fi networks

* If you are unsure of which network to select, contact your local IT or internet service provider 

 

* If the status displays "Connecting" for an extended period, please re-enter the password

Jump to Part 2       

 

    How to connect to Ethernet

 

1. Tap    to open the menu

 

 

2. Select an authentication method to verify that you are an administrator on the device.

 

 

3. Select Connections from the menu options 

 

 

4. Select Ethernet

 

 

5. Insert an Ethernet cable into the device (next to the power adapter) and check for an IP address.

 

* IF no IP Address (0.0.0.0) is displayed on the device:

• Check the connection at both ends of the ethernet cable or try another ethernet cable. 
• Select Wi-Fi from the Connection Type screen and turn the Wi-Fi off.

 

 

 

Part 2 - Connecting to the Cloud

 

     How to connect to the Cloud

 

1. Tap    to open the menu

 

2. Select an authentication method to verify that you are an administrator on the device.

 

3. Select Connections from the menu options 

 

4. Select Cloud

 

5. Make sure the following is entered:

• Cloud Host = devices.easyworkforce.net
• Cloud Port = 8883
  
  • Based on your company's network policy, if Cloud Port 8883 does not provide a connection, try 443.
    
    

 

If the device is still not connecting to the cloud: 

• Perform a power cycle - Restart the time clock device by unplugging and replugging the power cable. 
• Check firewall settings and make exceptions if necessary. If port 8883/443 is blocked by a firewall, the device will not connect to the cloud. 
• Mobile Hotspot Test - For Wi-FI users, connect the device to a mobile hotspot to check for security issues. If the clock connects to the mobile hotspot, and not the primary network, this indicates a security issue (firewall, access point, etc.) 

 

 

Part 3 - Connected 

 

If the connection indicators display   , the time clock device is successfully connected. 

 

To double-check:

 

1. Log in to app.workeasysoftware.com as a manager/administrator.

 

2. Go to the Time & Attendance Product Area 

 

3. Go to Time Clocks in the Left Nav

 

4. Check the time clock's connection status:

  =  Connected 

  =  Determining Status

  =  Disconnected

  =  Refresh the status 

 

For further assistance: 

Phone: 888-783-1493

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