The M2000 mobile time clock is a rugged, portable device designed for mobile or fixed jobsite time tracking. It supports LTE and Wi-Fi connectivity and can be deployed handheld or mounted to a wall or pole.

Included components

M2000 mobile time clock
Removable hand strap
Removable rechargeable battery
Mounting hardware
5VDC Power Adapter and USB-C cable
12VDC Pigtail Plug

Optional accessories

SIM card for LTE connectivity
MicroSD card (optional, deployment-specific)

Device overview

Front of the M2000 showing the touchscreen, camera, and NFC tap area — Touchscreen, camera, and tap area

Back of the M2000 showing the hand strap and mounting interface — Hand strap and mounting interface

Bottom view of the M2000 showing the USB-C port — USB-C charging port

Side view of the M2000 showing the power button — Power button used to turn the device on or off

Side view of the M2000 showing the volume buttons — Volume control buttons

SIM card and microSD reference

Internal slot layout showing SIM and microSD card locations — SIM & microSD card

MicroSD card inserted into the M2000 — Correct placement of the microSD card inside the device

Mounting and power accessories

Side view of the M2000 mounting bracket — Mounting bracket and installation hardware

Power adapter used to charge or power the M2000 — Power adapter for charging

Battery compartment

Install and set up the M2000

Unbox the M2000 and verify all required components are present.
Remove the battery protection label.
Charge the device fully before first use using the power adapter.
Press and hold the power button to turn on the device.
If your deployment uses LTE or requires a microSD card, power off the device and remove the battery. Insert the SIM card and/or microSD card into their respective slots, then reinsert the battery.
Power the device back on.
Complete any on-screen setup required by your organization, such as network connection.
If installing in a fixed location, attach the mounting bracket securely to a wall or pole using appropriate hardware.
Slide the M2000 onto the mounting bracket until it is fully seated.
Connect the power adapter for continuous power if the device is mounted.

Post-installation checks

Confirm the device powers on and remains powered.
Confirm LTE or Wi-Fi connectivity.
Ensure the front camera and NFC tap area are not obstructed.
Verify the device is securely mounted if installed in a public or shared area.

Troubleshooting

If the device does not power on, connect the power adapter and charge the battery before retrying.
If LTE connectivity fails, verify the SIM card is active and properly inserted, then restart the device.
If the device does not sit flush on the bracket, remove it and re-seat it until it locks into place.

FAQs

Device And Hardware

Is the Xenio M2000 a mobile device or a wall-mounted terminal?

Both. The Xenio M2000 can be used as a handheld device, or mounted in a fixed location using the mounting bracket.

Is the Xenio M2000 weatherproof?

The device is rated IP65, which means it is dust-tight and protected against water jets, not immersion or heavy direct rainfall. It is suitable for sheltered or semi-outdoor installations. Do not install it where it will be submerged or directly exposed to heavy weather.

What temperatures can the Xenio M2000 handle?

The operating range is -10°C to 50°C (14°F to 122°F).

Do the port covers matter?

Yes. Keep port covers closed when ports are not in use to help maintain ingress protection.

Power And Battery

Does the Xenio M2000 require an external power supply?

It can run on battery, and it can also be powered continuously when mounted. Your kit may include a USB-C charging setup, a 12V DC pigtail plug, or both, depending on deployment.

What should I do before first-time use?

Remove the battery protection pull-tab, then fully charge the device before first use.

Can I power the device with USB-C or 12V DC?

Yes. The device supports USB-C charging and 12V DC input. Use the power method provided for your deployment and installation type.

Can I connect USB-C and 12V DC at the same time?

No. Use one power source at a time. If the device is mounted and powered via the 12V DC input, the mounting setup may cover the USB-C port.

Can the device run solely on battery?

Yes. If your deployment uses battery-only operation, charge the device fully and recharge it regularly based on your usage.

Connectivity And SIM

Can the Xenio M2000 use Wi-Fi instead of cellular?

Yes. The device supports Wi-Fi on 2.4 GHz and 5 GHz bands.

Does the Xenio M2000 support cellular connectivity?

Yes, when your deployment includes an active SIM for LTE connectivity. If your organization did not purchase or provide a SIM, cellular connectivity may not be part of your deployment.

Do I need to configure the APN?

Usually no. Most carriers auto-provision. Some business SIMs may require manual APN entry. If your SIM requires APN settings, contact your administrator or Support for the correct values.

I see more than one SIM slot. Which one should I use?

Follow the instructions provided with your deployment kit. If you were not given slot-specific instructions, do not test multiple slots. Contact Support with a photo of the SIM bay and your deployment details.

Installation And Setup

What causes most installation issues?

The most common causes are poor lighting, incorrect mounting height, and network connectivity problems.

How do I verify the device is online?

Check the device network status indicator on the device screen, then confirm the device shows as connected in the admin portal.

Can the device be relocated easily?

Yes, but relocation requires repeating the mounting, lighting, and network checks to ensure reliable performance.

Facial Recognition Performance

What lighting conditions are recommended for reliable recognition?

Use a well-lit area, avoid backlight and direct sunlight, and minimize glare and shadows. For best results, use even lighting and a neutral background.

If the device does not recognize employees consistently, what should I check first?

First check lighting for glare or shadow, confirm mounting height and user distance, confirm the enrollment is high quality, and clean the camera lens if it has smudges.

What Not to Touch or Configure

What are the SAM card slots, and should I use them?

Customers should not use or configure SAM card slots. They are reserved for internal, compliance, or service use based on deployment requirements.

Should I insert a microSD card?

Only if your deployment explicitly requires it and you were provided a microSD card and instructions. If not, do not insert a microSD card. Contact Support if you believe your deployment needs one.

Should I press the reset button?

No. Do not press the reset button unless Support explicitly instructs you to do so as part of a guided troubleshooting process.

Please follow these steps if applicable:

Configure time clock settings

Add the time clock to the software

Enroll, edit, and delete employees' time clock access credentials (fingerprints, proximity cards, and PINs)

Employee clock in and out on a time clock

Connect your time clock device to the internet