If you need to prevent users from selecting more than one value in a group structure dropdown, you can disable the Multiple Selection option for that group. This is typically used in configurations where a single selection is required for accurate reporting, workflows, or downstream integrations.
To turn off multiple selection:
Navigate to Global Settings > Platform Settings > Group Structure.
.png?sv=2026-02-06&spr=https&st=2026-09-17T04%3A13%3A09Z&se=2026-09-17T04%3A24%3A09Z&sr=c&sp=r&sig=DRRmh5rd7uJshh2wBQ9%2FwX6QIwD7RDou0fjCc2V9vW8%3D)
Select the applicable group, then click the ellipsis (three dots) and choose Group Structure.
.png?sv=2026-02-06&spr=https&st=2026-09-17T04%3A13%3A09Z&se=2026-09-17T04%3A24%3A09Z&sr=c&sp=r&sig=DRRmh5rd7uJshh2wBQ9%2FwX6QIwD7RDou0fjCc2V9vW8%3D)
Click the applicable group again, then click the ellipsis (three dots) and choose Edit.
.png?sv=2026-02-06&spr=https&st=2026-09-17T04%3A13%3A09Z&se=2026-09-17T04%3A24%3A09Z&sr=c&sp=r&sig=DRRmh5rd7uJshh2wBQ9%2FwX6QIwD7RDou0fjCc2V9vW8%3D)
Clear the checkbox labeled Multiple Selection and click Save.
.png?sv=2026-02-06&spr=https&st=2026-09-17T04%3A13%3A09Z&se=2026-09-17T04%3A24%3A09Z&sr=c&sp=r&sig=DRRmh5rd7uJshh2wBQ9%2FwX6QIwD7RDou0fjCc2V9vW8%3D)
If you need help, call (888) 783-1493, email support@workeasysoftware.com, or submit a ticket.