If you need to prevent users from selecting more than one value in a group structure dropdown, you can disable the Multiple Selection option for that group. This is typically used in configurations where a single selection is required for accurate reporting, workflows, or downstream integrations.
To turn off multiple selection:
Navigate to Global Settings > Platform Settings > Group Structure.
.png?sv=2022-11-02&spr=https&st=2026-01-22T18%3A26%3A24Z&se=2026-01-22T18%3A37%3A24Z&sr=c&sp=r&sig=FmEhQvrEIVOcwTKObQDoh1M8n2kdWZPheAd%2B9sl%2FP2s%3D)
Select the applicable group, then click the ellipsis (three dots) and choose Group Structure.
.png?sv=2022-11-02&spr=https&st=2026-01-22T18%3A26%3A24Z&se=2026-01-22T18%3A37%3A24Z&sr=c&sp=r&sig=FmEhQvrEIVOcwTKObQDoh1M8n2kdWZPheAd%2B9sl%2FP2s%3D)
Click the applicable group again, then click the ellipsis (three dots) and choose Edit.
.png?sv=2022-11-02&spr=https&st=2026-01-22T18%3A26%3A24Z&se=2026-01-22T18%3A37%3A24Z&sr=c&sp=r&sig=FmEhQvrEIVOcwTKObQDoh1M8n2kdWZPheAd%2B9sl%2FP2s%3D)
Clear the checkbox labeled Multiple Selection and click Save.
.png?sv=2022-11-02&spr=https&st=2026-01-22T18%3A26%3A24Z&se=2026-01-22T18%3A37%3A24Z&sr=c&sp=r&sig=FmEhQvrEIVOcwTKObQDoh1M8n2kdWZPheAd%2B9sl%2FP2s%3D)
If you need help, call (888) 783-1493, email support@workeasysoftware.com, or submit a ticket.