Use the WorkEasy mobile app or web app to find and request available open shifts. Depending on your organization’s pickup process, you may receive the shift immediately or wait for manager approval.
Before you begin
To view and pick up an open shift:
You must have access to My portal and Schedules.
You must belong to the workforce covered by the applicable Schedule Plan.
The open shift must be published and have at least one available position.
You must meet the opening’s current requirements.
You do not need access to the administrative software to use employee scheduling features in My portal.
How you are notified
When an open shift you are eligible for is published, you receive an alert on your phone and an email. You can also find open shifts at any time in the mobile app or the web app.
Pick up an open shift from the email
The Open Shift Available email comes from WorkEasy Software (no-reply@workeasysoftware.com). It includes the shift’s start and end date and time, location, department, position, job, and any notes.
Open the email and review the shift details.
Select link at the bottom of the email. The Open shift available page opens in your browser and shows the start and end date and time, location, department, position, and notes.
Select Pick-up Shift.
In the Confirmation message, select Yes.
WorkEasy displays Application accepted. To open WorkEasy, select Continue to WorkEasy.
Pick up an open shift on the web
Sign in to the WorkEasy web app.
In the left navigation, expand My portal, then select Schedules.
In the My schedules weekly view, find the Open shifts row at the top of the grid.
Use the arrows next to the date range to move between weeks, or select the calendar icon to go to a specific date.
To review an open shift’s details, point to the notes icon on the shift.
Select the pickup action on the shift and confirm the request.
The picked shift populates in the My schedules row.
After the shift is assigned
When the shift is assigned to you, you receive a New shift assigned alert on your phone with the shift’s start and end date and time and a confirmation email
Important: Before requesting a shift, confirm that it does not conflict with another assigned shift or a personal commitment.
If the shift requires approval
The result of a request depends on the pickup workflow configured by your organization. If the shift requires manager approval, your manager reviews the request before the shift is assigned. A request waiting for approval does not mean the shift has been assigned.
If you cannot see an open shift
An open shift may not appear if:
The manager saved the opening but did not publish it.
Another employee filled the last available position.
You are not included in the applicable Schedule Plan.
Your current group assignments do not match the opening’s Schedule Criteria.
The opening is restricted to specific employees.
A scheduling or compliance requirement prevents the opening from appearing.
Refresh the Open Shifts list in the mobile app, or refresh the page on the web. If the opening still does not appear, contact your manager.
If you cannot pick up an open shift
You may be unable to complete the request if:
The last available position was filled after you opened the shift.
The shift overlaps one of your assigned shifts.
You already submitted an application.
Your employee or scheduling information changed.
You no longer meet an applicable requirement.
Review the message displayed by WorkEasy. Contact your manager if you need help with a specific opening.