Connect Your Time Clock Device to the Internet

To ensure accurate tracking of employee time, your time clock device must be connected to both the internet and the cloud. Devices that are offline will store punches indefinitely and automatically upload them once reconnected. After upload, punches remain stored on the device for seven days before being removed.

This guide will help you determine your device’s current connection status and walk you through connecting to the internet and the cloud, if needed.

Understanding the Connection Indicators

In the top right corner of the device’s home screen, you’ll see two icons:

• Internet: Shows the status of your Wi-Fi or Ethernet connection.

• Cloud: Indicates whether the device is connected to WorkEasy software.

Which indicators are currently displayed on your time clock?

• Internet only

• Internet and Cloud

• Neither

Step 1: Connect to the Internet (Wi-Fi or Ethernet)

Administrator clocking permissions are required to access internet settings.

Wi-Fi Connection

1. Tap ☰ to open the menu.
   
   

2. Authenticate as an administrator.
   
   

3. Tap Connections >
   
   

4. Tap Wi-Fi.
   
   

5. Choose your primary network, enter the password, and tap Connect.

6. The Wi-Fi network you’ve selected will show Connected.
   

Tips:

• The device does not support 5 GHz Wi-Fi.

• Contact your IT team if you're unsure which network to choose.

• If the status says “Connecting” for too long, re-enter the password.

Ethernet Connection

1. Tap ☰ to open the menu.

2. Authenticate as an administrator.

3. Select Connections > Ethernet.

4. Plug an Ethernet cable into the port next to the power adapter.

5. Confirm that a valid IP address is displayed.

If no IP address is shown (0.0.0.0):

• Check both ends of the Ethernet cable or try a new one.

• On the Connection Type screen, select Wi-Fi and turn Wi-Fi Off.

Step 2: Connect to the Cloud

1. Tap ☰ to open the menu.

2. Authenticate as an administrator.

3. Select Connections > Cloud.

4. Enter the following values:

   • Cloud Host: devices.easyworkforce.net

   • Cloud Port: 8883 (try 443 if 8883 doesn’t work)

Still not connecting?

• Restart the device by unplugging and re-plugging the power cable.

• Check firewall settings and make exceptions for ports 8883 and 443.

• Try a mobile hotspot to rule out network security issues.

Step 3: Confirm Successful Connection

When both indicators display ✓, your time clock is fully connected.

You can double-check via the web app:

1. Log in to app.workeasysoftware.com as an administrator.

2. On the left navigation, tap Time and Attendance > Time Clocks.

3. Check the status icon:

   • Connected

   • Disconnected
     

   • Refresh the status