Use these checks to resolve issues with your assigned training, completion submissions, notifications, and training history in My portal > Training.
Cannot access Training
If My portal > Training does not appear, ask your administrator to check your employee portal access and confirm that your user account is linked to the correct employee profile.
Cannot find an assignment
Go to My portal > Training and select Dashboard.
Check Overdue, Due soon, Assigned, and Awaiting verification.
If you already completed the training, select History, clear Search history, and select All years.
If the training is still missing, ask your manager to confirm that it was assigned to you.
Cannot complete training through an external link
On the training card, select Start training to open the external website.
Complete the required activity on that website.
Return to My portal > Training and select the training name.
Under Submit completion, enter the completion date and any other required information.
Select Mark complete.
Opening the external website does not record completion in WorkEasy Software. If the website does not open or requires an account you do not have, ask your manager to confirm the link and provider access.
Cannot submit an acknowledgment
On the training card, select Acknowledge.
Read the policy text.
Select I have read and understand this policy.
In Type your full name to sign, enter your name exactly as shown below the field.
Select Sign and submit.
If you cannot submit, check that the acknowledgment checkbox is selected and that the entered name matches the displayed profile name.
Completion proof does not upload
Check that the file uses PDF, PNG, or JPG format and does not exceed 10 MB.
Review any error message displayed in the upload area.
Wait for the file to finish uploading before submitting completion.
Complete Issuer, Completion date, and any other required fields shown.
Review the file and completion information, then select Mark complete.
If the upload still fails, contact your manager or WorkEasy Support with the training name, file format, file size, exact error message, and a screenshot of the upload area.
Completion is awaiting verification
Awaiting verification means your completion information was submitted and requires manager verification.
Go to My portal > Training and select Dashboard.
Under Awaiting verification, select the training name to review your submission.
Ask your manager to review the submitted information.
The training is not recorded as complete until the required verification is finished.
Training requires manager sign-off
For Manager sign-off, an authorized manager records completion.
Select the training name and review its instructions.
Complete the required activity with the appropriate manager, supervisor, instructor, or evaluator.
Ask your manager to record your completion in WorkEasy Software.
Did not receive a training notification
Check your email and WorkEasy notifications.
Go to My portal > Training and check Dashboard.
If the assignment is missing, ask your manager to confirm that the training was assigned to you.
If the assignment appears, you can open it from Dashboard even if you did not receive the notification. Ask your manager to review the assignment’s notification settings if an expected notification is missing.
Completed training is missing from History
Go to My portal > Training and select History.
Clear Search history.
Select All years.
If the record is still missing, return to Dashboard and check whether the training is under Awaiting verification.
Ask your manager to confirm that completion was recorded for your employee profile and the correct training assignment.
If your manager confirms completion but the record remains missing, contact WorkEasy Support with the training name and completion date.