Use these checks to resolve issues with training access, creation, assignments, verification, notifications, and recurrence in HR Data Management > Training.
Cannot access Training
If HR Data Management > Training does not appear, ask an administrator to review your security-group membership, training privileges, and employee scope.
If you can open Training but cannot find an employee or use a required action, ask the administrator to review access for that employee and action.
Cannot find training in Catalog
Go to HR Data Management > Training and select Catalog.
Clear Search training by name.
Clear the category and completion-method filters.
In the status filter, select All to include active and archived training, or Archived to check archived training only.
Enter part of the training name to search again.
If the training remains missing, confirm that it was created and that you have access to manage it.
Cannot create training
If Next: Content is unavailable in Details, check the required fields:
Title: Enter the training name.
Category: Select a category.
Estimated hours: Enter the expected completion time in hours.
How is it completed? Select a completion method.
If Recurring training is selected, complete the number and unit under Reassign every.
If you cannot continue from Content, check the content required by the selected completion method and address any displayed validation message.
Cannot assign training
In Assign, review the selected audience: Everyone, Specific group, or Specific employee.
For Specific group, confirm that the required groups are selected.
For Specific employee, confirm that the required employees are selected.
Check the deadline option using the table below.
Address any displayed validation message, then select Next: Review.
Deadline option | What to check |
|---|---|
X days after assignment | Enter the number of days allowed after assignment. |
Fixed date | Complete both the date and time under Due on. |
X days after hire date | Enter the number of days allowed after the employee’s hire date. |
No due date | Use this option when the assignment does not need a deadline. |
When creating training, select Save without assignment if you want to save it and assign it later.
Employee cannot find an assignment
Go to HR Data Management > Training and select Overview.
Clear the training and status filters.
Use Search employees by name to find the employee.
Confirm that the assignment appears for the correct employee and review its status.
If no assignment appears, confirm that the employee was included in the audience and that the training was assigned rather than saved without assignment.
Ask the employee to check My portal > Training > Dashboard, or History if the training was completed.
If the assignment appears in Overview but the employee cannot find it, ask an administrator to review the employee’s portal access and profile linkage.
Completion is awaiting verification
Employees see Awaiting verification in their portal. In the manager view, the Pending review card identifies submissions awaiting review, and assignment rows display PENDING VERIFICATION.
Go to HR Data Management > Training and select Overview.
Select the Pending review card.
Find the employee’s assignment and select Review.
Review the completion information. Under Evidence, select View to inspect the uploaded file.
If the evidence confirms completion, select Approve & verify. If the submission should not be accepted, select Reject and follow the displayed instructions.
If the submission or review action is unavailable, ask an administrator to check your access to the employee and the required action.
For additional guidance, see Monitor and verify training completion.
Employee did not receive a notification
Confirm that the employee’s assignment appears in Overview.
Review whether Notify assignees was selected when the training was assigned.
Ask the employee to check their email and WorkEasy notifications.
Confirm that the employee can find the assignment under My portal > Training.
If an expected notification remains missing, contact WorkEasy Support with the employee name, training name, assignment date, and notification settings.
Completed training is missing from an employee’s History
Ask the employee to open My portal > Training > History, clear Search history, and select All years.
In HR Data Management > Training > Overview, find the employee’s assignment.
Confirm that the assignment is recorded as COMPLETED for the correct employee and training.
If the assignment displays PENDING VERIFICATION, review the submission before recording completion.
If the assignment is recorded as complete but remains missing from the employee’s History, contact WorkEasy Support.
Recurring training was not reassigned
Go to HR Data Management > Training and select Catalog.
Find the training and select its pencil icon (Edit).
In Details, check whether Recurring training is selected.
Review the number and unit under Reassign every.
Select Cancel after reviewing the settings if no changes are needed.
In Overview, check whether the previous assignment was recorded as complete and review its completion date.
If a new assignment is expected but does not appear, contact WorkEasy Support with the training name, employee name, previous completion date, and configured reassignment interval.