--- title: "Xenio P3000 Installation Guide" slug: "xenio-p3000-1" description: "The Xenio P3000 is a portable biometric time clock for secure time capture, supporting palm, face, fingerprint, RFID, and PIN authentication methods." updated: 2026-10-28T20:25:25Z published: 2026-10-28T20:25:25Z canonical: "help.workeasysoftware.com/xenio-p3000-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.workeasysoftware.com/llms.txt > Use this file to discover all available pages before exploring further. # Xenio P3000 Installation Guide The Xenio P3000 is a portable biometric time clock designed for secure time capture in field, warehouse, construction, agricultural, and other remote work environments. The device supports multiple authentication methods, including palm, face, fingerprint, RFID, and PIN. ### Table of contents - [Accessories](/docs/xenio-p3000-1#accessories) - [Device and components overview](/docs/xenio-p3000-1#device-and-components-overview) - [Device views](/docs/xenio-p3000-1#device-views) - [Mounting components](/docs/xenio-p3000-1#mounting-components) - [Power, battery, and connectivity components](/docs/xenio-p3000-1#power-battery-and-connectivity-components) - [Supported authentication methods](/docs/xenio-p3000-1#supported-authentication-methods) - [Field of view (FOV) setup](/docs/xenio-p3000-1#field-of-view-fov-setup) - [Wall-mounted installation](/docs/xenio-p3000-1#wall-mounted-installation) - [Portable setup with rubber boot](/docs/xenio-p3000-1#portable-setup-with-rubber-boot) - [LED status indicators](/docs/xenio-p3000-1#led-status-indicators) - [Troubleshooting](/docs/xenio-p3000-1#troubleshooting) - [Next steps](/docs/xenio-p3000-1#next-steps) --- ### Accessories - 1 Xenio P3000 device - 1 mounting template - 1 mounting plate - 1 rubber boot - 1 multi-functional cable - 1 network cable - 1 AC power adapter (12 V DC output) - 1 12 V DC to USB-C adapter - Screws and anchors --- ### Device and components overview #### Device views ![Front view with rubber boot](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-UO96R8QN.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Front view with rubber boot ![Right side view](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-ISJLPNTM.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Right side ![Bottom view](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-HWQNMHLJ.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Bottom view ![Back view with rubber boot](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-MCSTXJ9V.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Back view with rubber boot #### Mounting components ![Mounting plate](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-519TEDMM.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Mounting plate ![Screws and anchors](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-H1VG35IB.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Screws and anchors ![Mounting template](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-ZEHF1DVN.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Mounting template #### Power, battery, and connectivity components ![Multi-functional cable](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-VR1JBV1U.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Multi-functional cable ![Built-in 7,600 mAh lithium battery](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-LIT8L9CH.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) Built-in 7,600 mAh lithium battery ![AC power adapter (12 V DC output)](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-DK556DEG.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) AC power adapter (12 V DC output) ![12 V DC to USB-C adapter](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/xenio-p3000-12v-dc-to-usb-c-adapter.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) 12 V DC to USB-C adapter --- ### Supported authentication methods | Method | Description | | --- | --- | | Palm recognition | Touchless near-infrared biometric scan | | Face recognition | Uses the RGB and infrared camera for face authentication | | Fingerprint | Touch-based optical fingerprint authentication | | RFID | Supports 125 kHz proximity cards and fobs and 13.56 MHz cards, including MIFARE and DESFire | | PIN | Numeric keypad fallback method | --- ### Field of view (FOV) setup To help improve facial recognition performance, follow these positioning guidelines: - **Installation height:** Install the clock so the top screw is 54 inches from the floor and the bottom screw is 48 inches from the floor. - **User positioning:** The user should present their face within the strike zone, which is 20 to 30 inches from the clock. - **Height range:** The sensors fit users between 4'8" and 6'0" standing straight. Users between 6'0" and 6'6" should bend at the knees to align with the camera angle. --- ### Wall-mounted installation 1. **Plan the location:** Select a location near an AC outlet, unless the device will use Power-over-Ethernet Plus (PoE+). Confirm the location has access to the required network connection, such as Ethernet, Wi-Fi, or 4G LTE. 2. **Confirm outdoor placement, if applicable:** The device is IP66 rated for dust and water resistance, but it is not rated for submersion. When installing outdoors, use a shaded or covered location when possible to reduce direct sunlight and extend display life. 3. **Mark holes:** Tape the mounting template to the wall. The recommended baseline height is approximately 51 inches above the floor. Adjust the height as needed for the average height of the users. ![Mounting template](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-ZEHF1DVN.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) 4. **Prepare the wall:** Drill 1/4 inch holes and insert plastic anchors until they are flush with the wall surface. 5. **Secure the plate:** Align the mounting plate and fasten it with 6 screws to secure it to the wall. ![Mounting plate installation](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-BM1LDWBQ.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) 6. **Install the SIM card, if applicable:** Power off the device completely. Use a screwdriver to remove the screws on the back of the clock and lift the back cover. Disconnect the battery connector before removing or lifting the battery. Slide the SIM latch to the right to open it, insert the activated Nano SIM card, and lock the latch back to the left. For detailed steps, including how to find the device IMEI and activate mobile data, see [Xenio P3000 SIM Card Installation](/main/docs/xenio-p3000-sim-card-installation). > **Note:** For 4G LTE setup, the customer must provide an activated physical Nano SIM card. The Xenio P3000 does not support Standard SIM, Micro SIM, or eSIM. Confirm carrier activation and cellular coverage at the installation location before deployment. 7. **Replace the cover, if removed:** Reconnect the battery connector, replace the cover, and tighten the screws evenly to help maintain the device seal. 8. **Route and secure cables:** Route the multi-functional cable and network cable as needed. Use strain relief where applicable to prevent the cable from being pulled out or damaging the connector. 9. **Connect power:** Use the AC power adapter (12 V DC output) or PoE+ to power the device. Do not connect both power sources at the same time. Press and hold the device’s power button for three seconds to turn it on. The device does not turn on automatically. The device must be turned on to charge; charging continues during sleep mode. 10. **Mount the device:** Align the back of the device with the mounted plate and slide downward until it clicks into place. ![Mount the device on the plate](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-Q19GH7XI.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) 11. **Lock the device:** Secure the device to the mounting plate using the supplied screw at the bottom center, as shown below. ![Lock the device to the mounting plate](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-GY69HL6B.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) > [!WARNING] > **Warning:** Do not connect the AC power adapter and PoE+ simultaneously. Connecting both power sources at the same time may damage the device. --- ### Portable setup with rubber boot 1. **Inspect the rubber boot:** Confirm the boot is correctly oriented and free of obstructions. Verify that all cutouts for the power port, network port, side buttons, speaker, and camera are clear. ![Rubber boot](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-QRNDPW68.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) 2. **Insert the device into the boot:** Hold the device with the screen facing forward. Align the bottom edge of the device with the lower opening of the rubber boot, then gently slide the device into the boot from the top. Apply even pressure on both sides to avoid twisting. ![Insert the device into the rubber boot](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-MZQRYEN0.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) 3. **Adjust for fit and alignment:** Press along all edges to ensure the device is fully seated inside the boot. Confirm that the camera, speaker, ports, and side buttons align correctly with the corresponding openings. 4. **Connect power and charge the battery:** > **Note:** The device must be turned on to charge. Charging continues during sleep mode. 1. Connect the AC power adapter (12 V DC output) to the female plug of the 12 V DC to USB-C adapter. ![AC power adapter connecting to the 12 V DC to USB-C adapter](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/xenio-p3000-ac-adapter-to-usb-c-adapter-connection.png?sv=2026-02-06&spr=https&st=2026-11-01T13%3A34%3A11Z&se=2026-11-01T14%3A34%3A11Z&sr=c&sp=r&sig=ZzM7PDnuhIVTHNyzCZGrycYxgpHB50%2BXgpn6Iz3TjUs%3D) 2. Connect the USB-C connector of the 12 V DC to USB-C adapter to the device’s USB-C port. 3. Plug the AC power adapter into an AC outlet. 4. Press and hold the device’s power button for three seconds to turn on the device. 5. **Place the device in the intended portable location:** Position the device on a stable, level surface or carry it to the temporary job site as needed. Avoid placing the unit on hot metal surfaces or in direct sunlight for extended periods. --- ### LED status indicators | LED | Status | Meaning | | --- | --- | --- | | AC Power | Solid green | The device is connected to AC power and charging normally. | | Battery | Solid blue | The device is running on battery and the battery level is sufficient. | | Battery | Blinking blue | The battery is low. Connect the AC power adapter and ensure the device is turned on. | | Network | Solid yellow | The device is connected to Wi-Fi, Ethernet, or 4G LTE. | | Network | Off | The device does not have a network connection. | | Programmable | Red or green | Green indicates the device is on but in Sleep Mode. Other colors may depend on the customer’s configuration. | --- ### Troubleshooting | Issue | Probable cause | Corrective action | | --- | --- | --- | | The device does not turn on | Battery is fully drained, AC power adapter is not connected, or the power button was not held long enough. | Connect the AC power adapter and press and hold the power button for three seconds. Confirm that the AC power adapter is plugged into a known working AC outlet. If using PoE+, confirm that the switch supports PoE+ and that the Cat6 Ethernet cable and PoE+ port work. If the device still does not turn on, contact Technical Support. | | Power LED is on, but the screen is blank | The device is in sleep mode, or there is an incorrect voltage, display issue, or power issue. | To wake the device from sleep mode, present a face or palm to the camera, place a finger on the fingerprint sensor, or touch the screen. If the screen remains blank, verify the power source and confirm that the correct AC power adapter or PoE+ connection is being used. | | No network connection | Incorrect Wi-Fi credentials, inactive SIM card, poor cellular signal, or disconnected Ethernet cable. | Check the Network LED, verify Wi-Fi credentials, confirm SIM activation, or inspect the Ethernet connection. | | Face recognition fails | Lighting changes, dirty camera lens, glasses, mask, or outdated enrollment. | Move the device to even lighting, clean the camera lens with a microfiber cloth, and re-enroll the user if needed. | | RFID card does not read | The card frequency is not supported. | Confirm that the card or fob uses a supported frequency: 125 kHz or 13.56 MHz, including MIFARE and DESFire cards. | | Touchscreen is unresponsive | Gloves, a wet screen, or debris on the screen. | Remove gloves or use touchscreen-compatible gloves. Dry and clean the screen with a soft cloth. | | Device becomes hot in direct sunlight | Extended exposure to direct sunlight. | Move the device to a shaded location or install it under an overhang when possible. | ### Next steps After completing the installation or portable setup, follow these steps as applicable: 1. [Connect Your Time Clock Device to the Internet](https://help.workeasysoftware.com/docs/connecting-your-time-clock-device-to-the-internet) 2. [Add the time clock to the software](https://help.workeasysoftware.com/docs/time-clock-initial-setup) 3. [Configure Time Clock Settings](https://help.workeasysoftware.com/docs/configure-time-clock-settings) 4. [Facial Recognition Enrollment (Xenio Devices)](https://help.workeasysoftware.com/docs/facial-recognition-enrollment-xenio-devices) 5. [Employee Clock In and Out on a Time Clock](https://help.workeasysoftware.com/docs/clock-in-and-out-on-a-time-clock) ## Related - [Xenio 700 Installation Guide](/xenio-700.md) - [Xenio 50 Installation Guide](/xenio-50.md)