--- title: "Xenio M2000 Installation Guide" slug: "xenio-m2000" updated: 2026-10-04T15:53:20Z published: 2026-10-04T15:53:20Z canonical: "help.workeasysoftware.com/xenio-m2000" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.workeasysoftware.com/llms.txt > Use this file to discover all available pages before exploring further. # Xenio M2000 Installation Guide [Video](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/Xenio%20M2000%20Instructional%20Video_2160p%20(2).mp4?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) #### Watch this quick setup and installation overview ### Device overview and included components - M2000 mobile time clock - Removable hand strap - Removable rechargeable battery - Mounting hardware - 5VDC power adapter and USB-C cable - 12VDC pigtail plug - SIM card for LTE connectivity (optional) - MicroSD card (optional, deployment-specific) | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-AIMSODFF.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) Camera and tap area | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-VP8YIK2P.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) Hand strap | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-QEKWPYSL.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) USB-C port | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-TXVJ4WU2.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) SIM and microSD card slots | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-ZMDA8G25.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) Power & volume control | | --- | --- | --- | --- | --- | | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-9KU7YMQS.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) Battery compartment | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-R06MA251.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) Mounting bracket | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-FG0DE2HC.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) Mounting hardware | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-PT9NHEH2.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) DC plug | ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-HSK1PK4L.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A15Z&se=2026-11-01T15%3A09%3A15Z&sr=c&sp=r&sig=19cJwitKv%2BXsTFsR%2FaIgZ0tN3hFc9J1xY9UmSgVj2z8%3D) Power adapter | | --- | --- | --- | --- | --- | ### Install and set up the M2000 1. Unbox the M2000 and verify all required components are present. 2. Remove the battery protection label if present. 3. **Charge the device fully before first use** using the power adapter. 4. Press and hold the power button to turn on the device. > [!CAUTION] > **Important:** When the device enters sleep mode, the screen turns off. Press the power button to wake the device. 5. If your deployment uses LTE or requires a microSD card, power off the device and remove the battery. Insert the SIM card and/or microSD card into their respective slots, then reinsert the battery. 6. Power the device back on. 7. Complete any on-screen setup required by your organization, such as network connection. 8. If installing in a fixed location, attach the mounting bracket securely to a wall or pole using appropriate hardware. 9. Connect the power adapter for continuous power. 10. Slide the M2000 onto the mounting bracket until it is fully seated. 11. Secure the M2000 to the mounting bracket with tamper-proof screws. ### Post-installation checks - Verify the device is securely mounted if installed in a public or shared area. - Confirm the device powers on and remains powered. - Confirm LTE or Wi-Fi connectivity. - Ensure the front camera and NFC tap area are not obstructed. ### Troubleshooting - If the device does not power on, connect the power adapter and charge the battery before retrying. - If LTE connectivity fails, verify the SIM card is active and properly inserted, then restart the device. - If the device does not sit flush on the bracket, remove it and re-seat it until it locks into place. ### Next steps After completing the post-installation checks, follow these steps as applicable: 1. [Connect Your Time Clock Device to the Internet](https://help.workeasysoftware.com/docs/connecting-your-time-clock-device-to-the-internet) 2. [Add the time clock to the software](https://help.workeasysoftware.com/docs/time-clock-initial-setup) 3. [Configure Time Clock Settings](https://help.workeasysoftware.com/docs/configure-time-clock-settings) 4. [Facial Recognition Enrollment (Xenio Devices)](https://help.workeasysoftware.com/docs/facial-recognition-enrollment-xenio-devices) 5. [Employee Clock In and Out on a Time Clock](https://help.workeasysoftware.com/docs/clock-in-and-out-on-a-time-clock)