Manage Employee Portal Users

Use the Employee Portal Users settings to ensure employees have access to the portal or not.

Add a new user

1. On the Employee Portal Users page, click an existing user > Add User.
   

2. Enter the employee’s new Email. (You cannot reuse the same email for an existing account.)

3. Select a Security Group and choose a Language & Region.

4. If needed, check Super Admin to grant full administrator access.

5. Click Save. The system will automatically send a registration email to the employee.
   

Edit an existing user

You can only update limited details for an existing user by clicking Edit User on the Employee Portal Users page:

• Preferred Name

• Super Admin

• Language & Region

Important! You cannot change the user’s email address here. To update it, you must unlink the user and add them again with the new email.

Unlink a user

1. Go to User Access > Employee Portal Users.

2. Click the three dots next to the user.

3. Select Unlink User.
   

Important! Unlinking a user breaks the connection between the user’s old email address and their account.