---
title: "Troubleshoot Your Training Assignments"
slug: "troubleshoot-your-training-assignments"
description: "Resolve training access issues, assignment problems, and completion methods with our comprehensive guide on uploads, reminders, and training history."
tags: ["Assignment Problems", "Completion Methods", "Training Access Issues"]
updated: 2026-10-09T14:32:17Z
published: 2026-10-09T14:32:17Z
canonical: "help.workeasysoftware.com/troubleshoot-your-training-assignments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.workeasysoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Your Training Assignments

Use these checks to resolve issues with your assigned training, completion submissions, notifications, and training history in **My portal > Training**.

## Cannot access Training

If **My portal > Training** does not appear, ask your administrator to check your employee portal access and confirm that your user account is linked to the correct employee profile.

## Cannot find an assignment

1. Go to **My portal > Training** and select **Dashboard**.
2. Check **Overdue**, **Due soon**, **Assigned**, and **Awaiting verification**.
3. If you already completed the training, select **History**, clear **Search history**, and select **All years**.

If the training is still missing, ask your manager to confirm that it was assigned to you.

## Cannot complete training through an external link

1. On the training card, select **Start training** to open the external website.
2. Complete the required activity on that website.
3. Return to **My portal > Training** and select the training name.
4. Under **Submit completion**, enter the completion date and any other required information.
5. Select **Mark complete**.

Opening the external website does not record completion in WorkEasy Software. If the website does not open or requires an account you do not have, ask your manager to confirm the link and provider access.

## Cannot submit an acknowledgment

1. On the training card, select **Acknowledge**.
2. Read the policy text.
3. Select **I have read and understand this policy.**
4. In **Type your full name to sign**, enter your name exactly as shown below the field.
5. Select **Sign and submit**.

If you cannot submit, check that the acknowledgment checkbox is selected and that the entered name matches the displayed profile name.

## Completion proof does not upload

1. Check that the file uses PDF, PNG, or JPG format and does not exceed 10 MB.
2. Review any error message displayed in the upload area.
3. Wait for the file to finish uploading before submitting completion.
4. Complete **Issuer**, **Completion date**, and any other required fields shown.
5. Review the file and completion information, then select **Mark complete**.

If the upload still fails, contact your manager or WorkEasy Support with the training name, file format, file size, exact error message, and a screenshot of the upload area.

## Completion is awaiting verification

**Awaiting verification** means your completion information was submitted and requires manager verification.

1. Go to **My portal > Training** and select **Dashboard**.
2. Under **Awaiting verification**, select the training name to review your submission.
3. Ask your manager to review the submitted information.

The training is not recorded as complete until the required verification is finished.

## Training requires manager sign-off

For **Manager sign-off**, an authorized manager records completion.

1. Select the training name and review its instructions.
2. Complete the required activity with the appropriate manager, supervisor, instructor, or evaluator.
3. Ask your manager to record your completion in WorkEasy Software.

## Did not receive a training notification

1. Check your email and WorkEasy notifications.
2. Go to **My portal > Training** and check **Dashboard**.
3. If the assignment is missing, ask your manager to confirm that the training was assigned to you.

If the assignment appears, you can open it from Dashboard even if you did not receive the notification. Ask your manager to review the assignment’s notification settings if an expected notification is missing.

## Completed training is missing from History

1. Go to **My portal > Training** and select **History**.
2. Clear **Search history**.
3. Select **All years**.
4. If the record is still missing, return to **Dashboard** and check whether the training is under **Awaiting verification**.
5. Ask your manager to confirm that completion was recorded for your employee profile and the correct training assignment.

If your manager confirms completion but the record remains missing, contact WorkEasy Support with the training name and completion date.

## Related

- [Create and Manage Training](/create-and-manage-training.md)
- [Training Overview](/training-overview-1.md)
- [Monitor and Verify Training Completion](/monitor-and-verify-training-completion.md)