--- title: "Troubleshoot Training Management" slug: "troubleshoot-training-management" description: "Resolve HR Data Management training issues: access, assignments, notifications, and verification with these essential checks and tips for smooth operations." updated: 2026-10-09T14:34:07Z published: 2026-10-09T14:34:07Z canonical: "help.workeasysoftware.com/troubleshoot-training-management" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.workeasysoftware.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshoot Training Management Use these checks to resolve issues with training access, creation, assignments, verification, notifications, and recurrence in **HR Data Management > Training**. ## Cannot access Training If **HR Data Management > Training** does not appear, ask an administrator to review your security-group membership, training privileges, and employee scope. If you can open Training but cannot find an employee or use a required action, ask the administrator to review access for that employee and action. ## Cannot find training in Catalog 1. Go to **HR Data Management > Training** and select **Catalog**. 2. Clear **Search training by name**. 3. Clear the category and completion-method filters. 4. In the status filter, select **All** to include active and archived training, or **Archived** to check archived training only. 5. Enter part of the training name to search again. If the training remains missing, confirm that it was created and that you have access to manage it. ## Cannot create training If **Next: Content** is unavailable in **Details**, check the required fields: - **Title:** Enter the training name. - **Category:** Select a category. - **Estimated hours:** Enter the expected completion time in hours. - **How is it completed?** Select a completion method. If **Recurring training** is selected, complete the number and unit under **Reassign every**. If you cannot continue from **Content**, check the content required by the selected completion method and address any displayed validation message. ## Cannot assign training 1. In **Assign**, review the selected audience: **Everyone**, **Specific group**, or **Specific employee**. 2. For **Specific group**, confirm that the required groups are selected. 3. For **Specific employee**, confirm that the required employees are selected. 4. Check the deadline option using the table below. 5. Address any displayed validation message, then select **Next: Review**. | Deadline option | What to check | | --- | --- | | **X days after assignment** | Enter the number of days allowed after assignment. | | **Fixed date** | Complete both the date and time under **Due on**. | | **X days after hire date** | Enter the number of days allowed after the employee’s hire date. | | **No due date** | Use this option when the assignment does not need a deadline. | When creating training, select **Save without assignment** if you want to save it and assign it later. ## Employee cannot find an assignment 1. Go to **HR Data Management > Training** and select **Overview**. 2. Clear the training and status filters. 3. Use **Search employees by name** to find the employee. 4. Confirm that the assignment appears for the correct employee and review its status. 5. If no assignment appears, confirm that the employee was included in the audience and that the training was assigned rather than saved without assignment. 6. Ask the employee to check **My portal > Training > Dashboard**, or **History** if the training was completed. If the assignment appears in Overview but the employee cannot find it, ask an administrator to review the employee’s portal access and profile linkage. ## Completion is awaiting verification Employees see **Awaiting verification** in their portal. In the manager view, the **Pending review** card identifies submissions awaiting review, and assignment rows display **PENDING VERIFICATION**. 1. Go to **HR Data Management > Training** and select **Overview**. 2. Select the **Pending review** card. 3. Find the employee’s assignment and select **Review**. 4. Review the completion information. Under **Evidence**, select **View** to inspect the uploaded file. 5. If the evidence confirms completion, select **Approve & verify**. If the submission should not be accepted, select **Reject** and follow the displayed instructions. If the submission or review action is unavailable, ask an administrator to check your access to the employee and the required action. For additional guidance, see [Monitor and verify training completion](/docs/monitor-and-verify-training-completion). ## Employee did not receive a notification 1. Confirm that the employee’s assignment appears in **Overview**. 2. Review whether **Notify assignees** was selected when the training was assigned. 3. Ask the employee to check their email and WorkEasy notifications. 4. Confirm that the employee can find the assignment under **My portal > Training**. If an expected notification remains missing, contact WorkEasy Support with the employee name, training name, assignment date, and notification settings. ## Completed training is missing from an employee’s History 1. Ask the employee to open **My portal > Training > History**, clear **Search history**, and select **All years**. 2. In **HR Data Management > Training > Overview**, find the employee’s assignment. 3. Confirm that the assignment is recorded as **COMPLETED** for the correct employee and training. 4. If the assignment displays **PENDING VERIFICATION**, review the submission before recording completion. If the assignment is recorded as complete but remains missing from the employee’s History, contact WorkEasy Support. ## Recurring training was not reassigned 1. Go to **HR Data Management > Training** and select **Catalog**. 2. Find the training and select its pencil icon (**Edit**). 3. In **Details**, check whether **Recurring training** is selected. 4. Review the number and unit under **Reassign every**. 5. Select **Cancel** after reviewing the settings if no changes are needed. 6. In **Overview**, check whether the previous assignment was recorded as complete and review its completion date. If a new assignment is expected but does not appear, contact WorkEasy Support with the training name, employee name, previous completion date, and configured reassignment interval. ## Related - [Create and Manage Training](/create-and-manage-training.md) - [Monitor and Verify Training Completion](/monitor-and-verify-training-completion.md)