---
title: "Troubleshoot the QuickPay Integration"
slug: "troubleshoot-the-quickpay-integration"
description: "Resolve common QuickPay integration messages and issues in WorkEasy, and review connection, sync and send activity in QuickPay Logs."
updated: 2026-10-29T20:37:13Z
published: 2026-10-29T20:37:13Z
canonical: "help.workeasysoftware.com/troubleshoot-the-quickpay-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.workeasysoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot the QuickPay Integration

Navigation: Global Settings → Integrations → QuickPay Logs

Use this table to resolve common QuickPay messages and issues. To review connection, sync and send activity, go to Global Settings → Integrations → QuickPay Logs.

![QuickPay Logs in Global Settings showing connection activity](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/2026-10-28_14-09-56.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A51%3A34Z&se=2026-11-01T15%3A51%3A34Z&sr=c&sp=r&sig=pGpi0bRnnRNHACj8hn7ugUi3SqUD0F3E0t2%2B%2FYMc7pA%3D)

| Message or issue | What to do |
| --- | --- |
| A valid Client ID is required to load data from QuickPay | Check that the Client ID is correct. |
| We are unable to connect to QuickPay | WorkEasy couldn't reach QuickPay. Check the Client ID and try again. |
| Integration Name already exists | Use a different connection name. Names of disconnected connections are also taken. |
| Account already set up | This Client ID is already connected. Use the existing connection in Connected Accounts. |
| Missing Deparment and it is required | Select the Department group in Data Mapping. |
| Invalid TimeCodes Map | Review the Earn Code Mapping. Every linked code needs a WorkEasy time code or payable. |
| Employees are missing after a sync | Check whether the employees are salaried and Use Salary is off, or inactive and Sync Only Active Employees is on. |
| The employee sync fails | Check that WorkEasy has a pay schedule for every pay frequency used in QuickPay (Weekly, Bi-weekly, Semi-monthly, Monthly), and then click Synchronize. |
| The Account ID isn't accepted when sending | Enter the Client ID of a connected QuickPay company. |
| QuickPay rejects the upload | Review the reason shown, fix the data or the code mapping, and send again. To fix a batch that's already finalized in QuickPay, contact QuickPay customer support. |

## Related

- [Connect a QuickPay Company to WorkEasy](/connect-a-quickpay-company-to-workeasy.md)
- [Manage QuickPay Connections](/manage-quickpay-connections.md)
- [Send Pay Data to QuickPay](/send-pay-data-to-quickpay.md)