---
title: "Resolve Missing Schedules in a Shift Pattern"
slug: "resolve-missing-schedules-in-a-shift-pattern"
description: "Resolve missing employee schedules by ensuring Shift Patterns align with Team assignments and Schedule Plans. Get tips for troubleshooting here."
updated: 2026-07-27T14:43:49Z
published: 2026-07-27T14:43:49Z
canonical: "help.workeasysoftware.com/resolve-missing-schedules-in-a-shift-pattern"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.workeasysoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve Missing Schedules in a Shift Pattern

Use this article when a Shift Pattern is assigned to a Team or Sub-Team, but an employee's recurring schedule does not appear on the schedule calendar.

## Why this happens

A Shift Pattern generates schedules only when the employee meets these requirements:

- The employee belongs to the Team or Sub-Team selected in the Shift Pattern's **Audience**.
- The employee is assigned to the Schedule Plan associated with the Shift Pattern.

> **Important:** Selecting a Team or Sub-Team in the **Audience** is not enough. The employee must also be included in the associated Schedule Plan.

## Example

A Shift Pattern targets the fictional **North Warehouse** Sub-Team, but its Schedule Plan is assigned to the **South Warehouse** Sub-Team. Taylor Morgan belongs to North Warehouse, so the Shift Pattern cannot generate Taylor's schedule until the Schedule Plan is aligned with North Warehouse and Taylor is included in that plan.

## Resolve the missing schedule

1. **Identify the affected schedule.** Record the employee, expected date or date range, Shift Pattern, Team, and Sub-Team.
2. **Open the Shift Pattern.** Review the Shift Pattern that should have generated the schedule.
3. **Review the Audience.** Confirm that the intended Team or Sub-Team is selected.
4. **Verify the employee's assignment.** Confirm that the employee belongs to the Team or Sub-Team selected in the **Audience**.
5. **Correct any Audience mismatch.** If authorized, assign the employee to the intended group or correct the **Audience** selection.
6. **Review the associated Schedule Plan.** Confirm that it references the same intended Team or Sub-Team as the Shift Pattern's **Audience**.
7. **Verify the Schedule Plan assignment.** Confirm that the employee is included in the Schedule Plan.
8. **Correct any Schedule Plan mismatch.** If authorized, align the plan with the intended group and include the employee.
9. **Confirm both requirements.** Before testing, verify that the employee matches both the **Audience** and Schedule Plan conditions.

## Verify the result

- Review the employee and affected date range on the schedule calendar.
- Confirm that a schedule generated by the Shift Pattern appears.
- Make sure the visible schedule was generated by the Shift Pattern and was not created manually.

> **Note:** Correcting the assignments may not automatically create schedules that were previously missed. If the schedule is still absent, contact Support before manually recreating a recurring series.

## If the schedule is still missing

Contact Support when the employee meets both requirements but the Shift Pattern still does not generate the schedule. Include the following information:

- Employee name and ID
- Expected schedule date or date range
- Shift Pattern name
- Audience Team or Sub-Team
- Associated Schedule Plan
- Employee's current Team, Sub-Team, and Schedule Plan assignments
- Screenshots of the **Audience** and Schedule Plan configurations
- Whether any visible schedule was generated automatically or created manually
- Time of the test
- Steps completed after correcting the configuration