--- title: "Pick Up an Open Shift as an Employee (Web App)" slug: "pick-up-an-open-shift-web-app" description: "Easily find and request open shifts with the WorkEasy app. Get alerts, view details, and confirm shifts seamlessly on mobile or web." tags: ["My Schedules", "open shifts", "WorkEasy App"] updated: 2026-10-02T14:21:51Z published: 2026-10-02T14:21:51Z canonical: "help.workeasysoftware.com/pick-up-an-open-shift-web-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.workeasysoftware.com/llms.txt > Use this file to discover all available pages before exploring further. # Pick Up an Open Shift in the Web App Use the WorkEasy mobile app or web app to find and request available open shifts. Depending on your organization’s pickup process, you may receive the shift immediately or wait for manager approval. ## Before you begin To view and pick up an open shift: - You must have access to My portal and Schedules. - You must belong to the workforce covered by the applicable Schedule Plan. - The open shift must be published and have at least one available position. - You must meet the opening’s current requirements. You do not need access to the administrative software to use employee scheduling features in My portal. ## How you are notified When an open shift you are eligible for is published, you receive an alert on your phone and an email. You can also find open shifts at any time in the mobile app or the web app. ## Pick up an open shift from the email The **Open Shift Available** email comes from WorkEasy Software (no-reply@workeasysoftware.com). It includes the shift’s start and end date and time, location, department, position, job, and any notes. 1. Open the email and review the shift details. ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-IJQQQRMX.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A58Z&se=2026-11-01T15%3A09%3A58Z&sr=c&sp=r&sig=qZZC0OMyzZL9EleZ821EgkfBIxDwkUO49XIXdslkAn0%3D) 2. Select **link** at the bottom of the email. The **Open shift available** page opens in your browser and shows the start and end date and time, location, department, position, and notes. 3. Select **Pick-up Shift**. ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-ICDXV1PI.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A58Z&se=2026-11-01T15%3A09%3A58Z&sr=c&sp=r&sig=qZZC0OMyzZL9EleZ821EgkfBIxDwkUO49XIXdslkAn0%3D) 4. In the **Confirmation** message, select **Yes**. 5. WorkEasy displays **Application accepted**. To open WorkEasy, select **Continue to WorkEasy**. ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-J4QK86IA.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A58Z&se=2026-11-01T15%3A09%3A58Z&sr=c&sp=r&sig=qZZC0OMyzZL9EleZ821EgkfBIxDwkUO49XIXdslkAn0%3D) ## Pick up an open shift on the web 1. Sign in to the WorkEasy web app. 2. In the left navigation, expand **My portal**, then select **Schedules**. 3. In the **My schedules** weekly view, find the **Open shifts** row at the top of the grid. 4. Use the arrows next to the date range to move between weeks, or select the calendar icon to go to a specific date. 5. To review an open shift’s details, point to the notes icon on the shift. 6. Select the pickup action on the shift and confirm the request. ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-G6ZZULRL.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A58Z&se=2026-11-01T15%3A09%3A58Z&sr=c&sp=r&sig=qZZC0OMyzZL9EleZ821EgkfBIxDwkUO49XIXdslkAn0%3D) ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-INRQTECO.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A58Z&se=2026-11-01T15%3A09%3A58Z&sr=c&sp=r&sig=qZZC0OMyzZL9EleZ821EgkfBIxDwkUO49XIXdslkAn0%3D) ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-L1EFUJWK.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A58Z&se=2026-11-01T15%3A09%3A58Z&sr=c&sp=r&sig=qZZC0OMyzZL9EleZ821EgkfBIxDwkUO49XIXdslkAn0%3D) 7. The picked shift populates in the My schedules row. ![](https://cdn.us.document360.io/88d7ebef-752e-45d9-95e1-ee13bd7279c5/Images/Documentation/image-17NPNY6Z.png?sv=2026-02-06&spr=https&st=2026-11-01T14%3A09%3A58Z&se=2026-11-01T15%3A09%3A58Z&sr=c&sp=r&sig=qZZC0OMyzZL9EleZ821EgkfBIxDwkUO49XIXdslkAn0%3D) ## After the shift is assigned When the shift is assigned to you, you receive a **New shift assigned** alert on your phone with the shift’s start and end date and time and a confirmation email > [!WARNING] > **Important:** Before requesting a shift, confirm that it does not conflict with another assigned shift or a personal commitment. ## If the shift requires approval The result of a request depends on the pickup workflow configured by your organization. If the shift requires manager approval, your manager reviews the request before the shift is assigned. A request waiting for approval does not mean the shift has been assigned. ## If you cannot see an open shift An open shift may not appear if: - The manager saved the opening but did not publish it. - Another employee filled the last available position. - You are not included in the applicable Schedule Plan. - Your current group assignments do not match the opening’s Schedule Criteria. - The opening is restricted to specific employees. - A scheduling or compliance requirement prevents the opening from appearing. Refresh the Open Shifts list in the mobile app, or refresh the page on the web. If the opening still does not appear, contact your manager. ## If you cannot pick up an open shift You may be unable to complete the request if: - The last available position was filled after you opened the shift. - The shift overlaps one of your assigned shifts. - You already submitted an application. - Your employee or scheduling information changed. - You no longer meet an applicable requirement. Review the message displayed by WorkEasy. Contact your manager if you need help with a specific opening. ## Related articles - [Understand Scheduler, Shift Planner, and Open Shifts](/main/docs/understand-scheduler-shift-planner-and-open-shifts) - [Create and Publish Open Shifts](/main/docs/create-and-publish-open-shifts) ## Related - [Troubleshoot Scheduler, Shift Planner, and Open Shifts](/troubleshoot-scheduler-shift-planner-and-open-shifts.md) - [Manage My Schedule](/manage-my-schedule.md)